Effective: April 26, 2026
This Privacy Policy explains how Tedigo ("we", "us") collects, uses, and protects your information when you visit www.tedigo.com or use Tedigo's products. Each Tedigo product (Agency, Maestro, Console) also publishes its own privacy notice covering product-specific subprocessors.
Tedigo is a US-based SaaS provider of AI-powered productivity tools. Contact: privacy@tedigo.net.
Email, name, organization name, and password (hashed) — provided when you register.
The content you create or upload — chatbot training documents, projects, tasks, conversations, code, voice recordings — depending on which Tedigo product you use.
IP address, browser/device information, session timestamps, and feature usage. Used for security, troubleshooting, and aggregated analytics.
Billing email, name, and payment method are held by our payment processor (Stripe). Tedigo never sees your card data.
To provide and maintain the services, authenticate your account, monitor security, generate aggregated usage statistics, provide customer support, and comply with legal obligations.
We do not use your customer content to train AI models.
We rely on the following categories of third-party providers. Each Tedigo product's privacy notice lists the specific subprocessors that touch that product's data:
We do not sell your personal information.
We protect your information using TLS 1.3 in transit, encrypted storage for sensitive data at rest, role-based access controls for our team, JWT-based authentication with revocation, and infrastructure monitoring. No system is completely secure; you are responsible for protecting your account credentials.
Account data is retained while your account is active. After deletion, personal data is removed within 90 days unless legal requirements dictate longer retention. Financial records are retained for 7 years (legal requirement). Aggregated, anonymized data may be retained indefinitely.
Under GDPR (for EU residents), CCPA/CPRA (for California residents), and similar laws, you have the right to access, correct, delete, export, restrict, or object to processing of your personal data. To exercise these rights, email privacy@tedigo.net. We respond within 30 days.
Tedigo's primary infrastructure is in the United States. For EU customer data, cross-border transfers rely on Standard Contractual Clauses and, where available, the EU-US Data Privacy Framework certification of the receiving subprocessor.
Tedigo's services are not intended for users under 16. We do not knowingly collect personal information from children.
We may update this policy from time to time. Material changes will be communicated by email at least 30 days before they take effect. The effective date above reflects the most recent revision.
For questions about this policy or to exercise your privacy rights, email privacy@tedigo.net. You also have the right to lodge a complaint with your local data protection authority.
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